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Supporting Neurodivergent Clients in Real Estate by John McHugh
As a real estate agent, working with neurodivergent clients requires a thoughtful and adaptable approach. By understanding and embracing their unique perspectives and needs, you can build trust and ensure a successful transaction.
Key Strategies for Success
1. Clear Communication. Ask your clients about their preferred communication style. Some may prefer written communication, such as emails or texts, to help process information more effectively. This approach shows that you respect their processing style and are willing to adapt.
2. Pace and Space. Allow your clients the time and space they need to think and respond. Avoid rushing them or expecting immediate answers. By doing so, you demonstrate that you value their input and are willing to work at their pace.
3. Respecting Boundaries. Enable your clients to set boundaries without feeling guilty or apologetic. If they need quiet time to focus or prefer to tune out to think, let them know that this is acceptable and supported.
4. Simple and Clear Language. Use straightforward language and avoid jargon or complex terminology. This approach helps ensure that your clients understand the information and can make informed decisions.
Embracing Neurodiversity
Neurodivergence is not a weakness; it’s a different way of thinking and processing information. By acknowledging and respecting these differences, you can build stronger relationships with your clients and provide more effective support.
Best Practice: Ask and Adapt
Ask your clients how you can best support them, and be willing to adapt your approach accordingly. This demonstrates that you value their needs and are committed to providing a positive experience. By doing so, you’ll not only earn their respect but also build trust and loyalty.
